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FAQs

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We will return your call or email within 24 hours.

Q:  Can I request a custom focal ratio or scope size?

A:  Absolutely.

Q:  Can I choose a different stain than what you offer on your website.

A:  Yes.  We are happy to custom stain your scope.  It will then be finished in your preference of satin, semi-gloss or high gloss

Q:   I like the truss tubes, but I see some that are anodized black and others that are satin anodized.  Which ones come standard and is there an extra fee to change them?

A:  We’re so glad you asked!  The truss tubes are available in your choice of anodized black or satin, simply indicate which you prefer and we will ensure the same quality every single time.

Q:  I noticed a curved spider on one of your scopes.  Is that standard?

A:  Great question.  No, we added the curved spider at the request of the scope’s owner, and will be happy to do so at your request as well.

Q:  Do you have a layaway plan?

A:  Yes.  Put 10% down as a deposit for any size scope you have in mind.  Once 60% of the total is received, we will begin work on your custom scope.

Q:  I am ready to place an order, but I don’t see an order form.  What do I do?

A:  Simply give us a call or shoot us an email, and we will be happy to take your order via email or right over the phone. We accept check, money order, Paypal, Visa, Mastercard, Discover and American Express.

Q:  I like to use binoviewers when I am out in the field. Can NMT’s accomodate bino’s?

A:  Yes. Let us know the make and model of the binoviewers, plus the types of eyepieces you plan on equipping them with and we will ensure the end product comes to focus and balances perfectly.

Q:  I want to do CCD astrophotography in the future. Can your scopes accomodate?

A:  When purchased with ServoCat or Servocat Jr. CCD astrophotography is absolutely possible!

Q:  Is there a discount if I pay for the scope in full, in advance?

A:  YES! As a small business, it benefits us when PIF orders can be made, so we offer a generous discount if this is a posssibility. It varies with each scope size, so please call or email and we can give you an exact dollar amount.

Q:  I already have a spider, mirror cell, and opics. Would I save any money by providing these and going with your rebuild option?

A:  Yes. We are happy to credit you a fair market value for some of the ATM parts you may already have, and we can certainly incorporate them into the design.

Q:  Do you offer a solid tube scope?

A:  Hmmmmmmmmmm…maybe soon!

 

 

 

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Call or e-mail with any questions or to place an order. We look forward to hand crafting your custom New Moon Telescope!